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Right of withdrawal

You have the right up to 14 days after receiving your order without giving any reason to cancel. You have once again after cancellation 14 days to return your product. You will then get the full order amount including shipping credited. Only the cost for return of your home to the webshop are for your own account. These costs amount to approximately €6.95 per package, please refer to your carrier's website for exact rates. If you use your right of withdrawal, the product and – if possible – the entrepreneur in the original condition and packaging to be returned. To exercise this right, please contact us at We will then specifying the order amount within 14 days of notification of your return refund provided the product is returned already in good order.

Right of withdrawal exceptions

Products that you purchase from this webshop and are specifically made to measurement according to the specification you have entered are not covered by the right of withdrawal. The sale is definitive after successful payment.

You can return the package to:

Guitar Build Supplies
Schenkeldijk 55
The Netherlands

To inform Guitar Build Supplies about a return:

  1. Access the "Orders history" section of your account by going to "My Account" page.
  2. Select the order from which you want to return an item by clicking on "Details".
  3. Select the product(s) that you wishes to return by checking the box next to its name(s).
  4. Add the quantity that needs to be returned (in case more than one product need to be returned).
  5. (optional) In the "Merchandise return" section, add an explanation, in order for the shop team to better understand why the customer wants to return this product.
  6. Click on "Request a return".

We will receive a notification of your return and will email you with further instructions.


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